The
Tubular Spice Company
4520 Cherokee Place
Gainesville, GA 30504 |
Customer
Support Phone:
Monday - Friday, 9 am - 5 pm EST
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Orders placed
before 11:00 am EST will be shipped the same business*
day. Orders placed after 11:00 am EST will be shipped the
following business* day.
*Business
days are weekdays that are not holidays.
The Tubular Spice Co. observes the following
UPS holidays:
Memorial Day - May 31, 2010
Independence Day (observed) - July 5, 2010
Labor Day - September 6, 2010
Thanksgiving Day - November 25, 2010
Day after Thanksgiving - November 26, 2010
Christmas Day - December 25, 2010
New Year's Eve - December 31, 2010
New Year's Day - January 1, 2011
Privacy Policy:
The Tubular Spice Company does not sell your personal information
to anyone under any circumstances. The Tubular Spice Company does
not give your personal information away to anyone under any circumstances.
The Tubular Spice Company does not trade your personal information
for product or services to anyone under any circumstances.
The Tubular Spice Company, being an e-commerce service, acts as
conduit for a large amount of sensitive and private data. Specifically
addressed herein: payment information, address information, telephone
numbers, and other such data commonly given during an online purchase.
Utmost care is taken to maintain the privacy of both our merchant
clients and the shoppers who patronize our online store. Your information
may only be used to verify credit card transactions, shipping of
product and Tubular Spice Company financial functions.
Shipping Time: We ship most of our orders by United
Parcel Service. Most orders are delivered in 2 to 5 days, not
including
Saturdays, Sundays or holidays. There are exceptions. We are
located near the foothills of the Blue Ridge Mountains of Georgia.
If you
are also in a hard to reach location, delivery may take 3 to 6
days, not including Saturdays, Sundays or holidays. If you are
living
in Georgia or a bordering state, shipping may take as little as
1 or 2 days.
Handling fee: We don't charge a handling fee. We
believe this a ridiculous concept. A handling fee is simply a way
for businesses
to make profit with no material value to the customer. The concept
of charging a fee, for what we are in business to do, is not with
in the business ethics beliefs of The Tubular Spice Company.
Standard return policy: Items including *packaging
returned within 30 days of shipping date and in **original condition
will receive full refund of the purchase price less a $1.99 restocking
fee and any shipping charges. We can not except returns beyond
30
days of shipping date. All returns must be requested in advance
using our contact form, which is available by clicking
on this text. Items returned without a RAN (Return authorization
number) will be refused or may be processed under our Non
Standard return policy. The Tubular Spice Company does not
except responsibility for items returned with out prior approval,
is not liable for damages
due to return shipping, and is not liable for shipment loss of
return shipping. Refunded monies can only be credited to the
originating
account. Damaged items must be reported within 10 days of delivery.
Non Standard return policy: Product ordered and refused
at time of delivery, not picked up from UPS depot after third
delivery
attempt, orders from Alaska and Hawaii and any other return not
covered under our Standard return policy will receive a
full refund of the purchase price less a $4.99 restocking fee,
less a
fee equal to 15% of the purchase price and less shipping charges
to and from. Refunded monies can only be credited to the originating
account.
Exchange Policy: There is no fee for exchange
of items of equal or greater value of original purchase, returned
within 30 days of shipping and in **original condition. All exchanges
must be requested in advance using our contact form, which is
available
by clicking
on this text. A $1.99 restocking fee applies to exchanges
for items of lesser value than original purchase. Shipping
charges
including "UPS 2nd Day Air" and "UPS Next Day Air" are
not refundable or credited. The customer is responsible for the
cost of shipping the item(s) involved in the exchange. The Tubular
Spice Company does not except responsibility for items
returned with out prior approval, is not liable for damages due
to return shipping, and is not liable for shipment loss of return
shipping. Exchanges from Alaska and Hawaii will incur additional
shipping charges equal to the cost of shipping the exchange. Refund
monies can only be credited to the originating account.
Delivery addresses; Delivery address change requests
must be made before the order ships, as we cannot change the address
after the order is in transport. Correct delivery address is the
sole responsibility of the customer entering the order and The Tubular
Spice Company is in no way responsible for credit or product replacements
do to an incorrect delivery address entered by the customer. The
Tubular Spice Company is not responsible for damages or replacements
and does not except returns for orders originating outside of the
U.S.A. and or shipped via International courier services. No credit
will be granted under any circumstance for orders originating outside
of the U.S.A. and or shipped via International courier services.
* What we mean by packaging is the box or package
of the item itself, not the box used to ship the item(s)
to you.
**In the case of damaged and/or altered product and/or
packaging, replacement cost(s) will be subtracted from the return
amount.
Orders
placed before 11:00 am EST will be shipped the same business*
day. Orders placed after 11:00 am EST will be shipped the following business*
day.
*Business
days are weekdays that are not holidays.
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