The
Tubular Spice Company
4520 Cherokee Place
Gainesville, GA 30504 |
Customer
Support Phone:
Monday - Friday, 9 am - 5 pm EST
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Orders placed before 11:00
am EST will be shipped the same * business day. Orders placed
after 11:00 am EST will she shipped the following * business
day. *Business
days are weekdays that are not holidays.
Privacy Policy:
The Tubular Spice Company does not sell your personal information
to anyone under any circumstances. The Tubular Spice Company does
not give your personal information away to anyone under any circumstances.
The Tubular Spice Company does not trade your personal information
for product or services to anyone under any circumstances.
The Tubular Spice Company, being an e-commerce service, acts as
conduit for a large amount of sensitive and private data. Specifically
addressed herein: payment information, address information, telephone
numbers, and other such data commonly given during an online purchase.
Utmost care is taken to maintain the privacy of both our merchant
clients and the shoppers who patronize our online store. Your information
may only be used to verify credit card transactions, shipping of
product and Tubular Spice Company financial functions.
Shipping Time: We ship most of our orders by United Parcel
Service. Most orders are delivered in 2 to 5 days, not including
Saturday's, Sunday's or holidays. There are exceptions. We are located
near the foothills of the Blue Ridge Mountains of Georgia. If you
are also in a hard to reach location, delivery may take 3 to 6 days,
not including Saturday's, Sunday's or holidays. If you are living
in Georgia or a bordering state, shipping may take as little as
1 or 2 days.
Handling fee: We don't charge a handling fee. We believe
this a ridiculous concept. A handling fee is simply a way for businesses
to make profit with no material value to the customer. The concept
of charging a fee, for what we are in business to do, is not with
in the business ethics beliefs of The Tubular Spice Company.
Standard return policy: Items including *packaging
returned within 30 days of shipping date and in **original condition
will receive full refund of the purchase price less a $1.99 restocking
fee and any shipping charges. We do not except returns beyond 30
days of shipping date. All returns must be requested in advance
using our contact form, which is available by clicking
on this text. Items returned without a RAN (Return authorization
number) will be refused or may be processed under our Non Standard
return policy. The Tubular Spice Company does not except responsibility
for items returned with out prior approval, is not liable for damages
due to return shipping, and is not liable for shipment loss of return
shipping. Refunded monies can only be credited to the originating
account.
Non Standard return policy: Product ordered and refused
at time of delivery, not picked up from UPS depot after third delivery
attempt, orders from Alaska and Hawaii and any other return not
covered under our Standard return policy will receive a full
refund of the purchase price less a $4.99 restocking fee, less a
fee equal to 15% of the purchase price, less any shipping charges.
Refunded monies can only be credited to the originating account.
Exchange Policy: There is no fee for exchange
of items of equal or greater value of original purchase, returned
within 30 days of shipping and in **original condition. All exchanges
must be requested in advance using our contact form, which is available
by clicking
on this text. A $1.99 restocking fee applies to exchanges for
items of lesser value than original purchase. Special shipping charges
including "UPS 2nd Day Air" are not refundable or credited.
The Tubular Spice Company does not except responsibility for items
returned with out prior approval, is not liable for damages due
to return shipping, and is not liable for shipment loss of return
shipping. Exchanges from Alaska and Hawaii will incur additional
shipping charges equal to the cost of shipping the exchange. Refund
monies can only be credited to the originating account.
Delivery addresses; Delivery address change requests
must be made before the order ships, as we cannot change the address
after the order is in transport. Correct delivery address is the
sole responsibility of the customer entering the order and The Tubular
Spice Company is in no way responsible for credit or product replacements
do to an incorrect delivery address entered by the customer. The
Tubular Spice Company is not responsible for damages or replacements
and does not except returns for orders originating outside of the
U.S.A. and or shipped via International courier services. No credit
will be granted under any circumstance for orders originating outside
of the U.S.A. and or shipped via International courier services.
UPS 2008 Holiday Schedule
UPS observes the following holidays:
New Year's Day - January 1, 2008
Memorial Day - May 26, 2008
Independence Day - July 4, 2008
Labor Day - September 1, 2008
Thanksgiving Day - November 27, 2008
Day after Thanksgiving - November 28, 2008
Christmas Day - December 25, 2008
New Year's Eve - December 31, 2008
New Year's Day - January 1, 2009
Saturday and Sunday are rest days.
* What we mean by packaging is the box or package
of the item itself, not the box used to ship the item(s)
to you.
**In the case of damaged and/or altered product and/or
packaging, replacement cost(s) will be subtracted from the return
amount.
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