General Information

The Tubular Spice Company 4520 Cherokee Place Gainesville, GA 30504

Customer Support Phone: Monday - Friday, 9 am - 5 pm EST

Policies

Privacy Policy: The Tubular Spice Company does not sell your personal information to anyone under any circumstances. The Tubular Spice Company does not give your personal information away to anyone under any circumstances. The Tubular Spice Company does not trade your personal information for product or services to anyone under any circumstances.

The Tubular Spice Company, being an e-commerce service, acts as conduit for a large amount of sensitive and private data. Specifically addressed herein: payment information, address information, telephone numbers, and other such data commonly given during an online purchase. Utmost care is taken to maintain the privacy of both our merchant clients and the shoppers who patronize our online store. Your information may only be used to verify credit card transactions, shipping of product and Tubular Spice Company financial functions.

Shipping Time: We ship most of our orders by United Parcel Service. Most orders are delivered in 2 to 5 days, not including Saturday's, Sunday's or holidays. There are exceptions. We are located near the foothills of the Blue Ridge Mountains of Georgia. If you are also in a hard to reach location, delivery may take 3 to 6 days, not including Saturday's, Sunday's or holidays. If you are living in Georgia or a bordering state, shipping may take as little as 1 or 2 days.

Handling fee: We don't charge a handling fee. We believe this a ridiculous concept. A handling fee is simply a way for businesses to make profit with no material value to the customer. The concept of charging a fee, for what we are in business to do, is not with in the business ethics beliefs of  The Tubular Spice Company.

Standard return policy:  Items including *packaging returned within 30 days of shipping date and in **original condition will receive full refund of the purchase price less a $1.99 restocking fee and any shipping charges. We do not except returns beyond 30 days of shipping date. All returns must be requested in advance using our contact form, which is available by clicking on this text. Items returned without a RAN (Return authorization number) will be refused or may be processed under our Non Standard return policy. The Tubular Spice Company does not except responsibility for items returned with out prior approval, is not liable for damages due to return shipping, and is not liable for shipment loss of return shipping. Refunded monies can only be credited to the originating account.

Non Standard return policy: Product ordered and refused at time of delivery, not picked up from UPS depot after third delivery attempt, orders from Alaska and Hawaii and any other return not covered under our Standard return policy will receive a full refund of the purchase price less a $4.99 restocking fee, less a fee equal to 15% of the purchase price, less any shipping charges. Refunded monies can only be credited to the originating account.

Exchange Policy: There is no fee for exchange of items of equal or greater value of original purchase, returned within 30 days of shipping and in **original condition. All exchanges must be requested in advance using our contact form, which is available by clicking on this text. A $1.99 restocking fee applies to exchanges for items of lesser value than original purchase. Special shipping charges including "UPS 2nd Day Air" are not refundable or credited. The Tubular Spice Company does not except responsibility for items returned with out prior approval, is not liable for damages due to return shipping, and is not liable for shipment loss of return shipping. Exchanges from Alaska and Hawaii will incur additional shipping charges equal to the cost of shipping the exchange. Refund monies can only be credited to the originating account.

Delivery addresses; Delivery address change requests must be made before the order ships, as we cannot change the address after the order is in transport. Correct delivery address is the sole responsibility of the customer entering the order and The Tubular Spice Company is in no way responsible for credit or product replacements do to an incorrect delivery address entered by the customer. The Tubular Spice Company is not responsible for damages or replacements and does not except returns for orders originating outside of the U.S.A. and or shipped via International courier services. No credit will be granted under any circumstance for orders originating outside of the U.S.A. and or shipped via International courier services.

UPS 2008 Holiday Schedule

UPS observes the following holidays:

New Year's Day - January 1, 2008
Memorial Day - May 26, 2008
Independence Day - July 4, 2008
Labor Day - September 1, 2008
Thanksgiving Day - November 27, 2008
Day after Thanksgiving - November 28, 2008
Christmas Day - December 25, 2008
New Year's Eve - December 31, 2008
New Year's Day - January 1, 2009

Saturday and Sunday are rest days.

* What we mean by packaging is the box or package of the item itself, not the box used to ship the item(s) to you.

**In the case of damaged and/or altered product and/or packaging, replacement cost(s) will be subtracted from the return amount.